Please inspect your product before signing the Proof of Delivery (POD) slip.

Unless other arrangements were made beforehand, they cannot deliver the package anywhere else.

A truck with lift gate will unload the product curbside.

You will be required to be there to physically inpsect and sign for your order.

Once your order is placed and we have your product in our warehouse, the freight/delivery company will contact you to schedule a drop off time.

If this is a concern in your area, your please contact our customer service team and we will be glad to discuss this with the freight company before the item is purchased. All freight shipments will require access for a semi-truck and trailer to deliver. The customer will then be refunded the original purchase price of the order, less shipping costs and a 15% restocking fee.įreight orders are orders that are either too heavy or too large dimensionally for normal FedEx/UPS shipment. If customer cannot be reached within 48 hours of first attempted contact by delivery company, the customer's order will be returned to Barbeques Galore.

Please include a valid and readily accessible phone number with your order to avoid any unnecessary delays. If the freight carrier cannot reach the customer in a timely manner to schedule this appointment, it will affect delivery dates. General shipping times range from 1-5 business days.įor freight orders, the freight carrier will contact customer via the phone number provided on the order to schedule the delivery appointment. Shipping times also depends on the customer's location. Therefore, orders shipped Thursday or Friday can be expected to be delivered on Monday and Tuesday, respectively. FedEx/UPS does not deliver on weekends and does not count those days when factoring shipping times. Orders are shipped 1-2 business days following the order date for in-stock orders or 1-2 business days after receipt of all the individual products on orders with special order products. Shipping times are calculated based on the date of the shipment, not the date of the order. If you have any concerns, please contact our customer service team. All stock availability and shipping times vary and can change rapidly. If you have questions about a specific product or about shipping times for an order that was already placed, please contact customer service at 1-800-GRILL-UP.ĭue to current Covid-19 Global Pandemic, shipping times and product availability fluctuate heavily and cannot be guaranteed. All times posted are estimated and subject to change at anytime. For special order items, shipping times can vary from 2 - 12 weeks or longer depending on product and availability. For in-stock products, product usually ships in 1-2 business days. Product ETAs can be found on each individual product.

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